Tell us what happened and the outcome you seek.

We use the details you provide to investigate, respond and improve the service.

1. Contact us

Email customersupport@mypayqr.com or call 1300 888 209. Include your contact details, what happened and when, any payment or MPQ reference, steps already taken, and the outcome you want.

2. What we do

We record the complaint, check the relevant account and payment records, coordinate with the recipient or payment processor where needed, and aim to acknowledge it within 2 business days. We aim to provide a final response within 10 business days; if that is not possible, we will explain why and provide a progress update.

3. If it remains unresolved

Ask us to review the complaint again. Depending on the issue, you may also contact your bank or card issuer, Consumer Affairs Victoria, report a consumer issue to the ACCC, or make a privacy complaint to the OAIC after first raising it with us. These bodies have different roles and eligibility rules.

Privacy complaints

Describe the information involved, what you believe happened, any earlier contact with us and the resolution you seek. See the privacy notice for access and correction requests.

Draft updated 11 September 2026.

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